My account is blocked, what can I do?
Most of the time, your account is automatically blocked after several attempts to log in with a wrong password.
- If you have received this e-mail and have attempted to log in to your account several times, click the link sent to you and follow the procedure to reset your password.
- If this link doesn’t work or if you have not received the e-mail to unblock your account, go to [https://app.commuty.net/reset-password] and follow the instructions.
- If you have not recently tried to log in, a third party might have tried to access your account. In this case, contact our support at firstname.lastname@example.org to report this abuse and immediately reset your password at the following address: https://app.commuty.net/reset-password.
If these previous solutions don’t work, contact support by e-mail at email@example.com. Mention your issue and attach a screenshot of the page for which you are experiencing difficulties.