My account is blocked, what can I do?

Most of the time, your account is automatically blocked after several attempts to log in with a wrong password.

  • If you have received this e-mail and have attempted to log in to your account several times, click the link sent to you and follow the procedure to reset your password.
  • If this link doesn’t work or if you have not received the e-mail to unblock your account, go to [] and follow the instructions.
  • If you have not recently tried to log in, a third party might have tried to access your account. In this case, contact our support at to report this abuse and immediately reset your password at the following address:

If these previous solutions don’t work, contact support by e-mail at Mention your issue and attach a screenshot of the page for which you are experiencing difficulties.

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